Hp Service Manager 9 User Manual

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HP Service Manager Integration Pack for System Center - Orchestrator.; 8 minutes to read +3; In this article. The integration pack for HP Service Manager is an add-on for Orchestrator in System Center and System Center - Orchestrator that enables you to retrieve, create, update and monitor tickets in HP Service Manager. Dashboards and Reports for HP Service Manager — Without Paying an Arm and a Leg By Team Post It’s exciting when any service manager gets the go-ahead to purchase a solution from as big and well known a brand as HP, because it is a heftier investment when you’re playing with the big boys. Third Party Security Patches: Third party security patches that are to be installed on systems running Hewlett Packard Enterprise (HPE) software products should be applied in accordance with the customer's patch management policy. Support: For issues about implementing the recommendations of this Security Bulletin, contact normal HPE Services support channel. Q: Will the Service Health Check functionality be released with the SM9 Upgrade or in a patch? A: The Service Health Check functionality is assuming that the Service Manager customer has HP Operations Orchestration. The integration is achieved through Service Manager 9.20’s new component called the Integration Manager. With a Service Manager Ticketing System, on-call members of resolver teams can notify on-call response teams from service tickts on any mobile device. HP Service Manager Incident Management (HPSM) Integration. With the HP Service Manager integration, on-call members of resolver teams can take direct action on incident tickets in real.

HP Service Manager Incident Management (HPSM) Integration

Notify on-call response teams when critical incidents are reported. With the HP Service Manager integration, on-call members of resolver teams can take direct action on incident tickets in real time from any mobile device.

Information about the incident or change request is presented to recipients via multiple communication channels, allowing updates, assignments, or status changes to be actioned remotely. As actions are taken, xMatters updates the tickets with informational annotations to provide a full audit trail.

Key Benefits

Hp Service Manager User Guide

  • Trigger automated notifications to alert response teams and key stakeholders before SLA’s are breached.
  • Use subscriptions to notify business stakeholders of incidents.
  • Add multi-channel notifications to extend your Service Manager's notification capabilities beyond email.
  • Take remote actions on incidents from any mobile device.
  • Cloud-to-enterprise integration platform updates Service Manager without requiring network access from outside the corporate firewall.
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Document ID: c05054565

HPSBMU03562 rev.4 - HPE Service Manager using Java Deserialization, Remote Code Execution
NOTICE: The information in this Security Bulletin should be acted upon as soon as possible.

Last Updated: 2016-08-30

Potential Security Impact: Remote Code Execution

Source: Hewlett Packard Enterprise, HPE Product Security Response Team

VULNERABILITY SUMMARY

A vulnerability in Apache Commons Collections for handling Java object deserialization was addressed by HPE Service Manager. The vulnerability could be exploited remotely to allow remote code execution.

SUPPORTED SOFTWARE VERSIONS*: ONLY impacted versions are listed.

HP Service Manager Software 9.30, 9.31, 9.32, 9.33, 9.34, 9.35, 9.40, 9.41 Server, Web-Tier, Windows Client, Service Request Catalog

CVSS Version 3.0 and Version 2.0 Base Metrics
V3 Vector
V2 Vector
CVE-2016-1998
7.3
7.2
Information on CVSS is documented in HPE Customer Notice: HPSN-2008-002

Acknowledgement: The Hewlett-Packard Company thanks Markus Wulftange of Code White GmbH for reporting this vulnerability to security-alert@hpe.com.

RESOLUTION

HPE has made the following mitigation information available to resolve the vulnerability for the impacted versions of HPE Service Manager:

For versions 9.30, 9.31, 9.32, 9.33, 9.34:

  • Upgrade to SM 9.35.P4 (recommended) or SM 9.34.P5

  • SM9.35 P4 package:

SM 9.35 ServiceRequestCatalog 9.35.0015 p4

SM 9.35 AIX Server 9.35.4001 p4

SM 9.35 HP Itanium Server 9.35.4001 p4

SM 9.35 HP Itanium Server for Oracle 12c 9.35.4001 p4 Actron autoscanner plus cp9180 user manual.

SM 9.35 Linux Server 9.35.4001 p4

SM 9.35 Solaris Server 9.35.4001 p4

SM 9.35 Windows Server 9.35.4001 p4

SM 9.35 Webtier 9.35.4001 p4

SM 9.35 Windows Client 9.35.4001 p4

  • SM 9.34.P5 package:

AIX Server 9.34.5003 p5

HP Itanium Server 9.34.5003 p5

Linux Server 9.34.5003 p5

Solaris Server 9.34.5003 p5

Windows Server 9.34.5003 p5

Webtier 9.34.5003 p5

Windows Client 9.34.5003 p5

ServiceRequestCatalog 9.34.0011 p5

For version 9.35:

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SM 9.35 ServiceRequestCatalog 9.35.0015 p4

SM 9.35 AIX Server 9.35.4001 p4

SM 9.35 HP Itanium Server 9.35.4001 p4

SM 9.35 HP Itanium Server for Oracle 12c 9.35.4001 p4

SM 9.35 Linux Server 9.35.4001 p4

SM 9.35 Solaris Server 9.35.4001 p4

SM 9.35 Windows Server 9.35.4001 p4

SM 9.35 Webtier 9.35.4001 p4

SM 9.35 Windows Client 9.35.4001 p4

For versions 9.40, 9.41:

Service Manager 9.41.3016 p3 - Server for AIX

Service Manager 9.41.3016 p3 - Server for HP-UX/IA

Service Manager 9.41.3016 p3 - Server for Linux

Service Manager 9.41.3016 p3 - Server for Solaris

Service Manager 9.41.3016 p3 - Server for Windows

Service Manager 9.41.3016 p3 - Web Tier

Service Manager 9.41.0039 p3 – ServiceRequestCatalog

Service Manager 9.41.3016 p3 - Windows Client

HISTORY
Version:1 (rev.1) - 21 March 2016 Initial release
Version:2 (rev.2) - 24 March 2016 Changed CVSS score, credited researcher
Version:3 (rev.3) - 14 July 2016 updated resolution section
Version:4 (rev.4) - 27 July 2016 Reformatted resolution layout, removed word from title

Third Party Security Patches: Third party security patches that are to be installed on systems running Hewlett Packard Enterprise (HPE) software products should be applied in accordance with the customer's patch management policy.

Support: For issues about implementing the recommendations of this Security Bulletin, contact normal HPE Services support channel. For other issues about the content of this Security Bulletin, send e-mail to security-alert@hpe.com.

Report: To report a potential security vulnerability for any HPE supported product:
  • Web Form: https://www.hpe.com/info/report-security-vulnerability

  • Email: security-alert@hpe.com

Subscribe: To initiate a subscription to receive future HPE Security Bulletin alerts via Email: http://www.hpe.com/support/Subscriber_Choice

Security Bulletin Archive: A list of recently released Security Bulletins is available here: http://www.hpe.com/support/Security_Bulletin_Archive

Software Product Category: The Software Product Category is represented in the title by the two characters following HPSB.

3C = 3COM
3P = 3rd Party Software
GN = HP General Software
HF = HP Hardware and Firmware
MU = Multi-Platform Software
NS = NonStop Servers
OV = OpenVMS
PV = ProCurve
ST = Storage Software
UX = HP-UX

System management and security procedures must be reviewed frequently to maintain system integrity. HPE is continually reviewing and enhancing the security features of software products to provide customers with current secure solutions.

'HPE is broadly distributing this Security Bulletin in order to bring to the attention of users of the affected HPE products the important security information contained in this Bulletin. HPE recommends that all users determine the applicability of this information to their individual situations and take appropriate action. HPE does not warrant that this information is necessarily accurate or complete for all user situations and, consequently, HPE will not be responsible for any damages resulting from user's use or disregard of the information provided in this Bulletin. To the extent permitted by law, HPE disclaims all warranties, either express or implied, including the warranties of merchantability and fitness for a particular purpose, title and non-infringement.'

©Copyright 2019 Hewlett Packard Enterprise Development LP
Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided 'as is' without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

Legal Disclaimer: Products sold prior to the November 1, 2015 separation of Hewlett-Packard Company into Hewlett Packard Enterprise Company and HP Inc. may have older product names and model numbers that differ from current models.

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